The terms that apply when you book a removal with us.
Last updated: 17 August 2026
These terms and conditions apply to every removal, delivery or related service booked with Deliveree Ltd ("Deliveree", "we", "us", "our"). By booking a survey, accepting a quote, or asking us to carry out a move, you agree to these terms.
Registered address: TO BE SUPPLIED BY CLIENT. Company number: TO BE SUPPLIED BY CLIENT.
Instant estimates provided through our website calculator are indicative only and based on the details you enter. A final, fixed price is confirmed after a free survey (in person, by video, or by phone for smaller jobs) and is valid for 30 days unless stated otherwise. The confirmed price covers the work described in your quote; extra items, access issues or services requested on the day may be charged separately and agreed with you before we proceed.
A booking is confirmed once you accept a quote and, where requested, pay any deposit. Full balance is due on or before completion of the move unless we've agreed other terms with you in writing. We accept the payment methods listed at the time of booking.
We hold Goods In Transit insurance covering your belongings while in our care, and Public Liability insurance for the properties we work in. If an item is lost or damaged due to our negligence, tell us as soon as possible (and no later than 3 working days after the move) so we can start a claim. Certain items — cash, jewellery, important documents, and similarly high-value or irreplaceable items — should travel with you rather than in the van, as they fall outside standard cover.
We cannot transport illegal items, flammable or hazardous materials (such as gas bottles, petrol or fireworks), or perishable food. If you're unsure whether an item can be moved, ask us before your survey.
You can cancel or reschedule a booking free of charge with at least 48 hours' notice. Cancellations made with less notice may be subject to a cancellation charge to cover crew and vehicle costs already committed to your job. We'll always confirm any charge with you before applying it.
We aim to arrive within the time window agreed at booking. Traffic, weather, access problems or delays at a previous job can occasionally affect timing; we'll keep you updated by phone or WhatsApp if this happens.
If something isn't right, contact us as soon as possible at info@delivereeltd.com or 07970 982409 so we can put it right. We aim to acknowledge complaints within 2 working days.
These terms are governed by the laws of England and Wales, and any disputes will be subject to the exclusive jurisdiction of the courts of England and Wales.
We may update these terms from time to time. The terms that applied when you accepted your quote will govern that booking.